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Terms & Conditions

We strongly recommend that all our clients purchase
travel insurance as the best protection of your travel investment.

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We have temporarily reviewed our cancellation policy due to COVID-19

With our new terms, you will never lose your money. You can cancel, or reschedule your tour without any changing fees.

RISK-FREE BOOKING
You can rebook your tour without any changing fees. Or cancel your tour and receive a 100% refund.

The new terms provide the following assurances*:
– Option to change your travel dates up to 72 hours prior to arrival date with no change fees.
– Option to cancel your tour up to 72 hours prior to arrival date and receive a full refund.
– Option to cancel your tour with less than 72 hours prior to arrival date and receive an 80% refund.

These above terms apply if the Coronavirus outbreak directly impacts your travel. Otherwise, general cancellation terms apply, see below.

From August 19th, all passengers (except children born in 2005 or later) who enter Iceland are required to undergo two COVID-19 screenings and quarantine for 5-6 days in between tests.

The first test will take place at the border and a second test several days later at health care services. Until travellers have received the results of the second testing 5-6 days later, they will be required to quarantine.

Please note that these are the requirements today, however, the government is evaluating the border rules every two weeks. For more information on the quarantine process, please click here.

The cost of the test is ISK 11 000 (approx. 70 EUR / 80 USD) if paid on-site, or ISK 9 000 if paid in advance*.
No charge is taken for the second screening test.

The requirement of taking a PCR test to enter Iceland may change in the coming weeks, in a more flexible way. We will do our best to keep you updated.

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Booking Process
All bookings/reservations are made via email to Okkar ferðir ehf. Our head office is located in Holtsvegur 33, 210 Garðabær, Iceland. These booking conditions govern all bookings with okkarferdir.is. Any booking or order placed by you shall be deemed as an offer by you to purchase the relevant package or other travel arrangements subject to these booking conditions. No contract between you and Okkar ferðir shall come into existence until Okkar ferðir accepts the first confirmation deposit and acknowledges confirmation of the successfully processed transaction. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payments due from the party. Booking services with Okkar ferðir are currently only available to clients 18 years of age, or older. By submitting a booking, you warrant and confirm that you comply with these arrangements.


General Terms of Payment
To pay for services we accept credit cards from VISA & Mastercard. A deposit of 20,000 ISK per person is required by Okkar ferðir at the time of booking and as a confirmation of your requested service that fee is non refundable 5 or more days from booking. Full payment should be received by Okkar ferðir within 20 days prior to arrival date. In the case of delayed payment, Okkar ferðir reserves the right to treat this as a cancellation and to withdraw its confirmation of the services. If a booking is made through email or telephone there is a non refundable 4,500 ISK per person booking fee.


Validity of Prices
All prices quoted by Okkar ferðir are offered in our National Currency, the Icelandic Króna. We invite you to visit the website of our National Bank (that for your convenience you can find here or use this converter here) to check the current exchange rate and convert the quoted amount to your local currency.

In the event of currency fluctuation, government taxes, or any such cost increase that is beyond Okkar ferðir’s control, Okkar ferðir is not to be held responsible for this type of variation. Okkar ferðir reserves the right to notify you of any increase to prices already published in our price lists, brochures or website. Any eventual changes in rates will not be made without at least eight weeks’ notice. After the final invoice has been issued, the price is guaranteed against any surcharge, unless the increase is due to government laws or currency changes. Okkar ferðir will absorb an amount equivalent to 5% of the package price. Amounts exceeding 5% will be charged but should the surcharge exceed 10%, you will be entitled to cancel your booking with a full refund.

Cancellation
All cancellations must be communicated in writing via letter or email. In conformity with business practices within the Nordic travel industry, the travel agent is obliged to charge cancellation fees to passenger(s) as follows:

Notice of Cancellation

Standard Charges for Cancellation & Changes of Bookings:
Notice of Cancellation – Individual Customer
More than two weeks prior to arrival: 20%
Less than two weeks prior to arrival: 50%
Less than 72 hours prior to arrival: 100%

Notice of Cancellation – Groups (10 or more):
More than twelve weeks prior to arrival: 30%
Less than twelve weeks prior to arrival: 80%
Less than 7 days prior to arrival: 100%

Notice of Cancellation & Terms and Conditions for MICE and Events:

For larger groups, meetings, incentive trips and events, each program will be designed based on our clients’ requirements and needs. With the initial offer, you will receive an overview of the cancellation terms based on the size of the group and travel dates. Okkar ferðir will stipulate a specific contract with the client, upon confirmation of the service.

Some of our holiday packages have stricter cancellation rules if so they will be stated under detailed information on the product site.

Please note that cancellation by passenger(s) within a group may either result in a price increase for the whole group or a cancellation fee being charged to the passenger(s) who has canceled.

We charge a 20,000 ISK flat-fee for modifications to an already confirmed booking/itinerary. Additional charges might apply if changes are close to travel dates up to 4 weeks to your pre-established arrival date. Please communicate with your agent regarding possible additional expenses.

Travel Documents and Vouchers delivery
Travel documents and vouchers will be delivered to you electronically or in physical format upon arrival.

Liability and Force Majeure
Okkar ferðir disclaims responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike, pandemic or any other cause beyond Okkar ferðir’s control. Okkar ferðir acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays. Okkar ferðir reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise as your safety is our utmost priority. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. For any other circumstances and to cover any unforeseen delay, loss or other mishaps, we advise all traveler(s) to have comprehensive travel insurance to meet all contingencies and in case of any loss, damage, accident, injury, sickness or schedule change beyond our responsibility.

Our goal is to provide excellent customer service and in order to do so, we maintain strict quality monitoring. If for any reason, you are dissatisfied with your holiday package, we want to hear about it. We recommend that you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Okkar ferðir in writing within 7 days of your return. If you fail to do so, this may jeopardize your right to compensation. All information on the website is subject to change. Okkar ferðir reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price.

In the case of lost luggage
Okkar ferðir is not responsible for lost items and is unable to assist during the process of tracking and retrieving the missing luggage. We recommend our guests to purchase travel insurance to protect their belongings and their travel investment.

For speedy assistance in case of lost luggage, we strongly recommend contacting your airline. The overview of Lost and Found service at Keflavík International Airport can be found here.

Rental car
For all our self-drive tours that include a rental vehicle, please note the following:

Age Restrictions: Mini, Economy, Compact, Intermediate & Full-Size categories. Minimum age of a driver is 20 years of age as indicated by the date of birth on the driving license and the driver must also have been in possession of a driving license for at least 1 year at the day of rental.

SUV Economy, SUV Compact, SUV Intermediate categories. Minimum age of a driver is 25 years of age as indicated by the date of birth on the driving license and the driver must also have been in possession of a driving license for at least 2 years at the day of rental.

SUV Full Size, SUV Premium, SUV Luxury categories. Minimum age of a driver is 25 years of age as indicated by the date of birth on the driving license and the driver must also have been in possession of a valid driving license for at least 3 years at the day of rental.

Driving License: The renter and each additional driver must be in possession and present a full valid driving license held for a minimum of one year at the day of rental. If renter’s national driving license is not printed in Roman script (I.e. Arabic, Greek, Russian, Chinese, Japanese, etc.) an International Driving Permit (IDP) or International Driving License (IDL) is required. A valid passport is requested at the time of pick up.

Please note that a credit card as a guarantee is required by the renter at the time of pick-up.

When retrieving the rental vehicle, the traveler will be signing a direct contract with our rental car partner. The contract stands as a legal agreement between the traveler and the rental car partner. Please, we invite you to read the document, completely and thoroughly before signing it.

VAT
VAT is included in all the prices quoted.

Applicable Law
By using Okkar ferðir Service, you accept that this agreement shall be governed, construed, and enforced in accordance with the laws of the Republic of Iceland.

The above Terms & conditions have been updated on December 22nd, 2020